Experienced entrepreneur and IT specialist with a background in technical support, software distribution, and team management. Proven ability to innovate, streamline processes, and lead diverse teams to success across technology and business sectors.
Extensive experience resolving hardware, software, and network issues across diverse platforms and environments.
Led support teams and managed operations, ensuring quality service and operational efficiency.
Proficient in configuring, supporting, and troubleshooting Windows Server, VPNs, LAN/WLAN, and enterprise hardware.
Created and managed over 500 e-liquid formulas, demonstrating strong innovation and product management skills.
The Pirate Cloud
General company management and leadership of a team of up to 12 people., Developed over 500 original e-liquid formulas., Responsible for accounting, marketing, customer service, and sales., Research and testing of chemical supplies and flavorings., Implementation of new equipment and production processes., Supply chain management.
IBM
Planning and execution of software distribution via Microsoft Configuration Manager., Device analysis, list validation, and report generation., Troubleshooting and support for digital transformation processes., Coordination with transition teams for solution implementation.
Lion Resources
First-level technical support for Citrix, Windows, MAC OS, Cisco, VPN, and hardware., User account management in Active Directory and remote access VPN.
McKinsey & Company
Global technical support for employees, including mobile devices, VPN, and Microsoft Office., Logistics coordination for equipment shipping and receiving.
Industrial Engineering
High School Diploma
English
MCSA: Windows Server 2012
ITIL v3
Microsoft SQL Server 2008 R2
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Intel Corporation
Technical support for Intel employees on VPN, LAN/WLAN connectivity, and mobile devices., MOD (Manager on Duty) on weekends: escalation handling and coordination with engineering., Temporary participation in GSM-Apps team: virtual server and SQL monitoring.
Fujitsu Consulting
Supervised a team of 10–15 support agents., Quality assurance, coaching, and improvement plans., Coordination of internal processes and resolution of operational issues.
Micra Consulting / Intel
Support for products such as Cisco VPN, Intel Proset, Office, and Windows systems.
Hewlett-Packard
Technical support for international clients on HP server hardware.
PC Support and Maintenance
LAN and Windows Server 2003 Network Support
Office 2000
