Lilylu - Customer Service Specialist with over 10 years in client support and case management

Skilled in delivering exceptional support, resolving issues efficiently, and enhancing customer satisfaction.

Experienced in coordinating complex client cases, ensuring timely resolution and client needs fulfillment.

Effective communicator adept at liaising with clients, medical providers, and legal teams to ensure clarity and accuracy.

Proficient in data management, reporting, and analysis to support operational efficiency.

Delivered customer service and technical support by assisting customers with online order placement and conducting troubleshooting tests to resolve website issues, enhancing overall user experience and satisfaction.

Effectively balanced company objectives with employee needs, leading a high-performing and reliable team.. Acted as the primary point of contact for incident management, payroll deductions, and product expertise.

Managed international reservations, proactively closed vehicle rental deals through consultative soft sales, and delivered exceptional customer service by efficiently resolving billing inquiries, contributing to increased customer satisfaction and revenue growth.

Coordinated and managed medical records for clients.. Requested medical records and billing from various medical entities (hospitals, medical clinics, chiropractors, etc.) via email, phone, fax, and mail.. Assisted in creating medical records chronologies.. Sorted and organized client documentation folders.. Drafted letters of representation and letters of substitution of attorneys.. Filed and returned liens.. Ensured compliance with HIPAA regulations.. Managed CRM software systems (Filevine, Chartswap, Vinesign, etc.).. Handled database management and data entry.. Utilized Microsoft Office Suite (Excel, Word, Outlook) at an intermediate level.. Completed up to 40 daily tasks, maintaining efficiency and attention to detail in a fast-paced legal environment.. Managed lawyers’ calendars, scheduling meetings and appointments to ensure optimal time coordination.. Handled confidential legal documents, maintaining proper organization and adherence to privacy standards.. Performed extensive data entry to maintain and update client records, case files, and billing information in legal software systems.

Collaborated closely with case managers to coordinate and fulfill client needs and requests efficiently.. Assisted law firm clients with vehicle property damage claims, including repair coordination, rental arrangements, and total loss evaluations.. Maintained continuous communication with insurance companies to confirm liability status and expedite settlements.. Managed case files and documentation efficiently using Filevine and Casepeer case management software.. Collected and organized property damage information from clients to support claim resolution.. Ensured timely updates to attorneys and provided clear communication to clients throughout the claims process.. Professional communication with clients and insurance companies through email, fax, and chat.. Documentation management and claims follow-up.