Lily - Customer Service Specialist with 3+ years in tech and client management

Managua, Managua Department, Nicaraguaen

Guided customers through website order placement and troubleshooting at Accedo Technologies

Led a team and managed incident resolution as a Customer Service representative at INSPIRO Nicaragua

Published on CazVid

Summary

Experienced in providing technical and customer support, leading teams, and managing client relationships across various industries.

Key Achievements

Handled international reservations, billing, and soft sales for vehicle rentals at TSI Nicaragua

Skills

Customer SupportAdvanced

Provided technical and general support to ensure customer satisfaction and issue resolution.

Team LeadershipIntermediate

Managed a team, balancing company and employee needs, and serving as a knowledge reference.

Administrative and Data ManagementAdvanced

Handled billing, medical records, CRM management, and document retrieval with proficiency.

Communication SkillsAdvanced

Drafted legal correspondence and maintained client records effectively.

Technical ProficiencyExpert

Experience

Customer Service Specialist for Targe[link hidden]

Accedo Technologies

2013 - 2015

Customer Service and Technical Support guiding the customer to place orders on the website and processing troubleshooting tests to work with the website.

Customer Service

INSPIRO Nicaragua

2016 - 2018

Managing a balance between the company’s needs and the employees’ needs., Leading a reliable team., Acting as a representative and point of reference regarding knowledge to manage incidents with agents.

Billing Records Coordinator

TSI Nicaragua

2018 - 2020

International reservations., Soft sales and closing deals for vehicle rentals., Billing charges.

Medical Records Coordinator

DowntownLalaw – LAW-GROUP

Assistant as Medical Records Chronology., Document Retriever: requesting medical records from entities., Sort clients' documentation folders., Manage CRM Software., Management of Databases and Data Entry., Manage MS Office Package (Excel, Word, Outlook)., Draft letters of representation and substitution of attorneys., File and return liens., Knowledge of HIPAA uses.