Dedicated support specialist with over 8 years' experience in client intake, technical troubleshooting, and customer service. Skilled in handling high-volume interactions, managing case data, and providing effective technical and client support across industries including legal, finance, and...
Experience handling customer inquiries via phone, email, and chat, ensuring high-quality service and issue resolution.
Provided troubleshooting, technical assistance, and support for cloud services and mobile applications in diverse environments.
Utilized software tools like Smart Advocate to manage data entry, case updates, and client information securely and efficiently.
Communicated procedural steps clearly to clients and conducted follow-ups to ensure case completeness and satisfaction.
Dolman Law & Russo Law Firm
Managed client intake process, collecting accurate case information and maintaining confidential records., Conducted follow-ups to obtain missing documents and ensured timely case progression., Utilized Smart Advocate software for data entry and case updates., Communicated next steps and procedural...
World Connection (Eaze USA account)
Provided customer support via chat and email, managing up to 3 simultaneous chats., Assisted customers with order inquiries, issue resolution, and follow-ups., Maintained high-quality service standards for US-based clients.
World Connection
Provided technical support for a financial application., Assisted users with cloud services such as OneDrive, Dropbox, and Carbonite., Worked as a Tier 1 agent handling troubleshooting, software installation, and navigation issues., Created and managed support tickets and technical appointments.
Blackhawk
Bachelor's Degree
Baccalaureate
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