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Customer Service & Social Media Specialist with 5+ years of diverse experience
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Competencies
Managed customer inquiries via phone, email, and messages, ensuring effective communication and support.
Developed and posted videos and content to increase engagement and maintain brand consistency.
Organized appointments, tracked requests, and maintained accurate documentation for various roles.
Provided responsible childcare, supporting children’s routines and communication with parents.
Resolved customer issues promptly, liaised with clients, and ensured efficient service delivery.
Education
Languages
Summary
Experienced in high-volume customer support, social media content development, and childcare. Skilled in communication, organization, and problem-solving, with a proven ability to adapt to diverse roles and industries.
Key Achievements
- Handled high-volume customer interactions across multiple channels, ensuring prompt resolution.
- Created engaging social media content, increasing brand engagement and online presence for GIS Cleaning.
- Provided childcare with responsible supervision, supporting family needs with tailored assistance.
Experience
Remote Customer Service Representative
Managed high-volume phone calls, emails, and messages from customers., Assisted clients with issues, questions, and service concerns., Scheduled appointments, managed calendars, and tracked service requests., Documented customer interactions and ensured timely follow-up., Provided friendly,...
Social Media Manager & Administrative Assistant
Created videos and daily content for social media platforms., Managed DMs, phone calls, and emails to maintain quick communication., Scheduled appointments and organized client information., Increased engagement through consistent branding and content.
Babysitter
Provided safe and responsible childcare for children of various ages., Assisted with schoolwork, meals, routines, and activities., Maintained open communication with parents.
Cashier / Customer Service Associate
Processed customer transactions accurately., Assisted customers with product questions and item locations., Kept the checkout area clean and organized.
Production Assistant / Store Associate
Prepared, labeled, and packaged candle products., Maintained inventory and assisted with restocking., Provided helpful customer service in a boutique setting.