Leyton - Bilingual Advisor with 2+ years of customer support experience

Medellín, Antioquia, ColombiaRemoteen

Assisted clients in resolving issues efficiently using bilingual skills in English and Spanish.

Monitored and controlled cases to ensure personalized, efficient care for clients.

Published on CazVidOpen to remote

Summary

Dedicated bilingual advisor experienced in resolving client issues using multilingual communication and technical tools. Skilled in case management and customer care with a focus on personalized support.

Key Achievements

Developed proficiency in CRM and communication tools like Zendesk, Slack, Excel, and Word.

Skills

Bilingual CommunicationExpert

Effectively communicates with English and Spanish-speaking clients to resolve issues and provide support.

Customer ServiceIntermediate

Handles client inquiries, monitors case progress, and ensures personalized customer care.

Problem SolvingIntermediate

Identifies client issues and applies troubleshooting skills to deliver solutions.

Technical SkillsIntermediate

Proficient with tools such as Excel, Word, Slack, and Zendesk to support customer interactions.

Languages

Español(Native)

Experience

Bilingual Advisor

Webhelp - Concentrix

Jan 2021 - Mar 2025

Assist clients in resolving issues and problems using bilingual skills in English and Spanish., Monitor and control cases to ensure personalized and efficient care.