Lexi

Demonstrated experience with TikTok.

Demonstrated experience with Instagram.

Demonstrated experience with Social media management.

Demonstrated experience with Social media analytics.

Demonstrated experience with Content creation.

Promoted from Brand Representative to Shift Lead for performance and reliability; serve as primary point of contact for associates and floor operations.. Maintain brand voice and in-store storytelling through visual merchandising and customer interactions to strengthen customer connection with the brand.. Authorize price adjustments and manage high-value transactions to resolve customer issues while protecting store revenue.. Provide guidance to associates on brand standards, customer service expectations, and daily operational procedures.

Provided fast, customer-focused service 25–35 hours per week while promoting specials and enhancing sales through in-person engagement.. Applied strong interpersonal communication during high-volume shifts to ensure guest satisfaction and maintain facility standards.. Used upselling and promotional messaging to increase awareness of daily deals and offerings.