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Customer Service & Operations Professional with 8+ years experience
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Competencies
Handled diverse customer interactions across multiple channels, ensuring excellent service and clear communication.
Managed customer inquiries via phone, email, chat, and social media, maintaining consistent quality.
Recorded customer interactions and issues accurately in CRM systems to facilitate effective follow-up.
Optimized delivery routes, maintained safety standards, and ensured timely deliveries for courier services.
Supported sales and marketing initiatives at Sima Gas, fostering customer relationships and driving engagement.
Education
Summary
Dedicated professional with over 8 years of experience in customer service, call handling, sales, and logistics. Skilled in multi-channel support, data management, and maintaining high service standards. Adept at fostering client relationships, supporting sales initiatives, and ensuring operational...
Key Achievements
- Handled high-volume inbound customer calls, resolving inquiries efficiently, ensuring service standards were met.
- Managed customer accounts and promoted services at Sima Gas, supporting sales targets and improving client relationships.
- Ensured safety compliance and efficient deliveries while transporting hazardous goods for Fast and Furious Courier.
Experience
Call Centre Consultant
Handled high-volume inbound customer calls, resolving inquiries and issues efficiently, professionally, and in line with call centre standards, Accurately documented customer interactions, issues, and resolutions in CRM systems immediately after each contact to ensure up-to-date records, Made...
Manager / Sales & Marketing
Oversaw daily operations to ensure smooth service delivery and alignment with sales targets, Managed customer accounts, maintaining strong relationships and addressing client needs to support sales objectives, Promoted gas distribution services to existing and potential customers through proactive...
Driver
Transported and handled dangerous goods in full compliance with safety regulations and company policies, Ensured accurate labeling, documentation, and secure loading of hazardous materials to support safe transport, Managed delivery routes to ensure timely completion, adjusting to changing traffic,...
Uber-Driver
Provided safe, reliable transportation for clients in alignment with Uber standards and local traffic regulations, Maintained a professional and courteous demeanor to support a positive rider experience and encourage strong ratings, Demonstrated consistent punctuality in pickups and drop-offs to...