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Dispatcher with 5+ years in logistics and customer support
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Competencies
Developed efficient routes for multiple markets, reducing delivery times and costs.
Scheduled and coordinated daily dispatches for trucks and drivers to maximize productivity.
Sourced loads through major load boards ensuring high utilization and revenue.
Delivered technical and billing support via calls and chat, maintaining customer satisfaction.
Managed live communication between drivers, customers, and support teams to ensure timely operations.
Education
Languages
Summary
Results-driven dispatcher and logistics coordinator with extensive experience managing freight, optimizing routes, and providing exceptional customer support across various industries. Skilled in real-time communication, team coordination, and client relations, with a strong technical proficiency.
Key Achievements
- Managed 70+ daily orders across multiple markets, optimizing delivery schedules.
- Scheduled dispatches and planned routes for 15+ trucks, reducing costs and improving efficiency.
- Handled a client base of over 1,000 accounts, performing high-volume cold calling and rapid driver coordination.
Experience
Virtual Assistant & Dispatcher
Coordinated live pick-ups and drop-offs for medical samples, ensuring timely delivery., Managed real-time communication between drivers and customer service teams., Oversaw 3–4 markets simultaneously, handling 70+ daily orders., Monitored and optimized driver performance and route efficiency.
Dispatcher & Freight Manager
Scheduled daily dispatches for a fleet of 15+ trucks., Planned efficient routes to minimize deadhead mileage and maximize cost savings., Secured loads through all major load boards to maintain high productivity., Analyzed trucking market trends daily to negotiate the best rates for clients.
Freight Broker & Driver Manager
Managed a client base of 1,000+ accounts, performing high-volume cold calling (60+ daily)., Coordinated drivers for brokered loads, ensuring quick coverage within 30 minutes.
Customer Service Agent
Delivered billing and technical support via calls and live chat for business customers.
Customer Service & Store Manager
Handled customer inquiries and daily store operations.