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Customer Service Advocate
Contact
Competencies
Demonstrated experience with Inbound and outbound calls.
Demonstrated experience with Bilingual customer support.
Demonstrated experience with Scripted call handling.
Demonstrated experience with Customer follow-up.
Demonstrated experience with Data entry and record keeping.
Education
Languages
Summary
Customer Service Advocate open to new opportunities
Experience
Customer Service Advocate
Handle inbound and outbound customer calls in a remote contact center environment.. Use provided call scripts and follow established procedures to communicate with customers.. Navigate digital systems and complete call wrap-up using required disposition codes.
Owner and Client Services Professional
Assist English- and Spanish-speaking clients by phone, email, text, and in person; explain service requirements and respond to questions.. Enter and update client information in digital forms and online systems, reviewing details for accuracy and completeness.. Schedule appointments, coordinate follow-ups, and manage multiple client requests and deadlines independently.. Prepare and organize letters, agreements, invoices, receipts, and administrative forms; maintain confidential electronic and physical records.. Support vehicle title transfer and registration service requests by collecting client information and organizing required documents.. Use Microsoft Office, email, and online platforms to support daily customer service and administrative work.