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Customer Service & Store Management Professional in Johannesburg
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Competencies
Exceptional ability to engage customers, understand needs, and deliver tailored solutions that enhance satisfaction.
Skilled in supervising staff, delegating tasks, and motivating teams to achieve operational goals.
Proficient in both written and verbal communication, facilitating clear interactions with customers and team members.
Strong ability to prioritize tasks, manage schedules, and ensure efficient store operations.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service and retail store management. Skilled in enhancing customer satisfaction, team leadership, and operational efficiency, seeking to contribute to dynamic retail environments.
Key Achievements
- Consistently enhanced customer experience through personalized service and suggestive selling at Checkers, increasing sales.
- Led daily store operations at Sun Ray, ensuring smooth workflow and effective staff scheduling.
- Built strong customer relationships, resulting in repeat business and positive feedback.
- Developed organizational strategies that improved store efficiency and staff productivity.
Experience
CASHIER / COFFEE ASSISTANT
Serves customer by helping them select products.. Drives sales through engagement of customer, suggestive selling and sharing product knowledge.. Processes payments by totaling purchases, processing checks, cash and store or other credit debit cards.. Assisting at the coffee station.. Greets and receives customers in a welcoming manner.. Stock taking
STORE MANAGER
Overseeing the daily operations of a store, making sure it runs smoothly and effectively.. Completes store operational requirements by scheduling and assigning employees following up on work results.. Directs customers by escorting them to racks and counters.. Provides outstanding customer service.. Documents sales by creating or updating customer profile records. Manages financial transactions. Alerts management of potential security issues.. Assists with inventory, including receiving and stocking merchandise.. Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.. Working at cash register.