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Quality Analyst with 5+ years of experience in quality assurance and social media support
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Competencies
Developed and implemented quality assurance guidelines and monitoring tools.
Provided technical support, community management, and moderation for social media platforms.
Evaluated search relevance, categorized social media posts, and tested applications.
Created and delivered technical and language training programs for advisors.
Created databases to monitor marketing results and analyzed data for insights.
Education
Languages
Summary
Experienced in quality assurance, social media moderation, and content evaluation with a strong background in training and data analysis.
Key Achievements
- Developed QA guidelines and created monitoring databases at Community Minerals
- Audited advisors and provided coaching feedback at Sutherland Global Services
- Moderated gaming content and managed social media support across multiple roles
Experience
QUALITY ANALYST
Created the Quality Assurance guidelines., Provided direct feedback to the agents., Created databases to monitor and analyze marketing results., Assisted customers interested in selling their mineral interests.
GAMING CONTENT MODERATOR
Moderated content for a gaming platform via e-mail and in-app reports.
SENIOR QUALITY ANALYST
Audited advisors & provided feedback on coaching (tech & language)., Created & provided tech & English training., Answered from the official social media support accounts.
SOCIAL MEDIA ADVISOR
Provided technical support to customers via Social Media., Community Management & Moderation., Creative content creator on Twitter.
SOCIAL MEDIA & AI EVALUATOR
Evaluate search relevance, categorize social media posts (Meta) for cloud computing & AI generation, and test applications for errors., Made English transcriptions.
SOCIAL MEDIA LISTENER SPECIALIST
Assisted customers on SM and provided troubleshooting for their apps, ensuring all messages were responded to, redirected, and escalated., Helped create the Social Media Style Guide., Handled reviews and helped with spreadsheets optimization.