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Leonardo
Operations & Customer Support Specialist with diverse experience in finance, hospitality, and energy industries
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Competencies
Utilized Binance and other platforms for executing buy/sell operations and analyzing market indicators.
Managed daily operations, staff performance, customer service, and workflow coordination across hospitality and energy sectors.
Applied technical tools including CRM systems, MS Office, Google Workspace, and process improvement methodologies.
Provided bilingual support, resolved operational issues, and enhanced customer satisfaction in hospitality and digital platforms.
Conducted diagnostics, predictive and preventive maintenance, and generated technical reports in energy sector
Education
Languages
Summary
Detail-oriented professional with experience across finance, hospitality, and energy industries, specializing in operational management, technical tasks, and customer support.
Key Achievements
- Executed cryptocurrency buy/sell operations through digital platforms using technical and fundamental analysis at Binance
- Supervised daily hostel operations, guest support, and managed marketing and reservations at Dore Brothers SAS
- Monitored gas compression processes, conducted predictive and preventive maintenance, and supported technical reporting at PDVSA
Experience
Operations & Customer Support Specialist
Execute cryptocurrency buy/sell operations through digital platforms using technical and fundamental analysis., Manage risk, evaluate profitability, and monitor market indicators in real time., Maintain accurate transaction logs and ensure compliance with platform policies., Use analytics tools to...
Hostel Manager
Supervised daily hostel operations, staff performance, and workflow coordination., Managed bilingual (Eng–Spa) guest support and resolved operational and service issues., Created marketing strategies, managed inventory, and oversaw reservations and hospitality platforms., Prepared schedules,...
Plant Engineer – Gas Compression Operations
Monitored gas compression processes, safety procedures, and industrial operations., Conducted predictive and preventive maintenance using simulators and technical tools., Diagnosed and optimized wells through gas-lift artificial methods (L.A.G.)., Operated and maintained centrifugal compressors;...