Leonardo - Customer Service Manager with 10+ years of enhancing customer satisfaction

Applied problem-solving skills to resolve complex customer issues quickly and effectively.

Handled sales reporting, customer follow-ups, and order management across multiple roles.

Effectively communicated with customers, cross-functional teams, and external partners across various platforms.

Implemented tools to streamline customer service workflows, reducing resolution times.

Oversee and resolve escalated customer issues, ensuring prompt resolution and maintaining high levels of customer satisfaction., Worked closely with sales, marketing, and product teams to address customer feedback and improve product offerings and services., Implemented tools that streamlined...

In charge of create, request, and make reports based on the styles managed on the Mens & Accessories department.

Helping on different campaigns as Sales Agent and Customer Service Agent for Ortho Engineering.

In charge of the Live Chat platform to provide information for customers as well of social network (Facebook, Instagram, Twitter)., Answering emails with follow up of the orders, handling part of the sales orders of different products.