Dedicated customer support professional skilled in troubleshooting, order management, and data analysis. Adept at handling high inquiry volumes and leveraging tools like SAP and Power BI for process enhancement.
Handled customer inquiries, troubleshooting, and order processing, ensuring customer satisfaction and issue resolution.
Utilized Excel, Power BI, and SAP to analyze data, streamline processes, and support decision-making.
Managed inventory and reviewed export/import documents, contributing to logistics and procurement tasks.
Proficient in Excel and other Office tools for documentation, reporting, and data analysis.
Alorica
Assisted customers in navigating products/services, troubleshooting issues, and placing orders., Managed high volume of customer inquiries on a daily basis with professionalism and efficiency.
High School Graduated
Bachelors in Industrial Administration and Operations
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Applied methodologies to improve work processes and operational efficiency in various tasks.
