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Customer Service & Administrative Specialist with Experience in Client Support and Case Management
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Competencies
Skilled in effectively communicating with clients via phone, chat, and email, ensuring clarity and satisfaction.
Proficient in monitoring case statuses and identifying process inefficiencies to optimize workflows.
Experienced in scheduling, calendar management, and task prioritization to enhance team productivity.
Capable of navigating change and adjusting to evolving priorities in dynamic work environments.
Education
Languages
Summary
Detail-oriented professional with proven skills in client communication, case management, and operational coordination. Adept at resolving inquiries, scheduling, and ensuring compliance, committed to delivering high-quality support.
Key Achievements
- Managed client consultations and initial assessments, improving case eligibility accuracy at Lisinski Law Firm.
- Resolved transaction inquiries and maintained data privacy, ensuring high customer satisfaction at Concentrix.
- Scheduled and coordinated appointments, enhancing operational efficiency in legal support services.
Experience
Inbound Call Associate
Managing specialists’ calendars, Scheduling consultations, Collecting and verifying client information, Conducting initial assessments to determine eligibility based on the firm's criteria, Ensuring a smooth and professional intake experience, Handling sensitive information with confidentiality, Providing high-quality bilingual (Spanish-English) customer service.
Costumer service agent
Resolving inquiries related to transactions, Account security, Platform functionality through phone, chat, and email, Maintaining a strong focus on data privacy and compliance, Delivering high-quality service in a fast-paced, regulated environment.