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Customer Service Specialist with diverse experience in telecommunications and healthcare
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Competencies
Extensive experience in handling inbound calls, resolving customer issues, and managing CRM documentation across sectors.
Proficient in bilingual support and effective communication with patients, customers, and medical teams.
Experienced in scheduling appointments, coordinating logistics, and following up on service or delivery status.
Skilled in CRM systems and call center tools to document interactions and manage workflows.
Education
Languages
Summary
Dedicated customer service specialist with proven ability to handle high call volumes, resolve complex issues, and improve client satisfaction across telecommunications and healthcare.
Key Achievements
- Provided comprehensive inbound support for Verizon Wireless customers, resolving billing, device, and account issues.
- Managed scheduling and coordination for healthcare patients, enhancing appointment accuracy and patient communication.
- Handled multilingual support, improving accessibility and patient/customer experience.
Experience
Customer Care Representative
Provided inbound phone support for wireless customers, assisting with billing questions, service changes, device issues, and account inquiries., Managed a steady flow of back-to-back calls while maintaining a professional and customer-focused approach., Worked toward first-call resolution by...
Patient Care & Scheduling Coordinator
Handled a high volume of inbound and outbound calls to schedule, confirm, and reschedule patient appointments., Served as a point of contact between patients, medical teams, law offices, and insurance providers., Ensured accurate documentation in CRM systems while following established procedures.,...