Leonardo - Customer Service & Sales Specialist with 5+ years in Healthcare & Tech

Handled inquiries, dispute resolution, and guidance for healthcare and financial services, ensuring client satisfaction.

Assisted customers in purchasing decisions, offered product bundling, and supported prospect engagement.

Communicated fluently in English and Spanish, supporting diverse customer needs across various sectors.

Provided health-related information, facilitated authorization requests, and explained benefits to patients.

Focused on prospect customers who were about to install home services., Developed retentions skills by helping customers to make the best decision.

Part of disputes department, solving disputes between American buyers and merchants from all over the world., Analyzed evidence and used buyer protection to decide veridic and enhance customers to continue using PayPal., Solved inquiries and explained the different rates, fees and security...

Assisted customers when purchasing company products and services., Offered new devices and bundling for the benefit of customers., Took inbound calls of potential new clients, assisting as a sales representative.

Provided accurate and qualified guidance to Humana members regarding the American health care industry., Efficiently solved queries to Humana members about their benefits related to pharmacies, facilities, procedures and physicians., Contacted health care providers and pharmacies to request...