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Customer Service and Production Specialist with 10+ years of diverse media experience
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Competencies
Provided client support in airline and cruise industries, resolving issues and handling cancellations efficiently.
Coordinated live events, concerts, and radio broadcasts, managing teams and technical details for successful outcomes.
Produced digital and print photography, post-production, and publication for commercial and promotional use.
Provided simultaneous and written translation in English-Spanish for media, medical, and corporate contexts.
Utilized Adobe Photoshop, Lightroom, InDesign, Premiere, and ProTools for media editing and content creation.
Education
Languages
Summary
Experienced in customer service, event coordination, media production, and translation with a proven record in live event management and media support. Skilled in photography, interpretation, and team leadership, adept at managing diverse projects across sectors.
Key Achievements
- Managed artist careers, including scheduling, budgeting, and PR to support project growth and visibility.
- Led live event production coordination with full team management, ensuring seamless execution of concerts and conferences.
- Handled international interpretation for high-profile events and provided multilingual support across various sectors.
Experience
Customer Service Agent
Customer service agent, dealing with delays, cancellation, compensations including Montreal Convention, using native company tools and Sabre., Developing training skills with courses including
Teacher
Teacher at College level for different careers and universities, mainly in the Music Production, Music History, and Event Planning subjects.
Simultaneous interpreter English-Spanish
Handled the simultaneous interpretation for special events (interviews, state of the union, coronation, among others) broadcasted in radio and television, through channels like Radio Formula and El Financiero.
Telephone interpreter with medical specialty (English-Spanish)
English - Spanish interpreter with different applications as appointments, medical issues, business, finances, insurance and services.
Cruise Customer Service Agent
Telephone customer service agent in the cruises area. Solving issues, sell new services and upgrades, as well as handling cancellations within the area.
Photographer and image post producer, support to A&R
Handled the photography editing and post production of the company’s catalog that worked for digital and printed media worldwide, as well as photographer of endorsed artists for brand’s promotion., Also support with artists specially in Mexico as locals or when they were visiting the city.