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Customer Experience & Collections Manager with 10+ years in financial services
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Competencies
Directed team activities, motivated staff, and tracked performance metrics to meet organizational goals.
Ensured adherence to industry regulations in collections, customer service, and insurance processes.
Negotiated payment plans and addressed inquiries, maintaining positive customer interactions.
Resolved technical issues related to hardware and software for customers at Concentrix.
Managed insurance claims, hospital representation, and problem-solving at Connect International.
Education
Languages
Summary
Experienced professional with a strong background in team management, collections, technical support, and insurance operations.
Key Achievements
- Led a team at Connect International, overseeing performance and ensuring compliance.
- Negotiated payment plans with debtors to facilitate collections and customer satisfaction.
- Managed call center operations with offshore team coordination to enhance efficiency.
Experience
Dept Collection/ customer experience Manager
Oversee team productivity and performance., Coach and motivate team members to exceed targets., Monitor delinquent accounts for collection opportunities., Ensure regulatory compliance., Manage call center operations and offshore team coordination., Implement coaching programs and track performance...
Dept Collector agent
Negotiated payment plans with debtors., Addressed customer inquiries while ensuring regulatory adherence.
Technical support/ Costumer service agent
Troubleshooting technical issues, Arranges service by software or hardware vendors to repair or replace defective products.
Insurance Representative
Claims and Appeals management, Hospital representation, Insurance Coordination, Problem-Solving and resolution.