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Disposition Manager at Citywide Investments
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Competencies
Skilled in establishing and maintaining strong professional relationships to foster trust and loyalty.
Proficient in managing contracts, negotiations, and closing deals to meet and exceed targets.
Excellent at delivering clear, persuasive communication across diverse professional settings.
Experienced in guiding teams, mentoring colleagues, and fostering a collaborative work environment.
Education
Languages
Summary
Results-driven professional with extensive experience in client management, sales, and team leadership. Proven ability to build lasting relationships, negotiate effectively, and lead teams to achieve organizational goals. Adept at strategic planning, communication, and problem-solving.
Key Achievements
- Built strong client relationships, boosting repeat business and customer satisfaction.
- Managed contracts and negotiations, consistently exceeding sales targets.
- Established new contacts through strategic networking, expanding the client base.
- Developed effective sales strategies to finalize purchases and increase revenue.
- Led initiatives to improve client engagement and retention.
Experience
Disposition Manager
Worked to build strong relationships with existing clients and establish new contacts through networking., Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations., Used proactive marketing and networking to generate high-potential leads and build a robust client base., Closed 23 sales quarterly., Followed up and generated new leads/buyers.
Support Manager
Created, prepared and delivered reports to various departments., Prepared agendas and took notes at meetings to archive proceedings., Tracked and documented metrics, and evaluated trends., Established and updated work schedules to account for changing staff levels and expected workloads., Assisted with on-boarding and training of new staff members., Assisted homeowners and tenants with questions about HOA and management.
Quality Assurance
In charge of creating, identifying, qualifying and pursuing new business opportunities., Proactive outbound calling efforts utilizing numerous business research tools and relationships., Promoted to Quality Assurance Specialist where I was providing structured and timely recommendations; verbal and/or written feedback to Quality Manager., Develops and conducts targeted group coaching sessions for analysts that address Service Quality deficiencies and/or improvement opportunities.
Quality Assurance
In charge of delivering coaching feedback to agents, conduct and evaluate customer feedback surveys, prepare management reports., Identified calls failing to meet predefined standards and identified the problem., Understood the priority of the organization and evaluated call behaviors for regulatory compliance cross-selling and adherence to policy., Provided customer feedback and internal compliance feedback to management.
Team Lead
In charge of a group of people., Trained a 10-member management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions., Responded to employees and clients questions in a timely manner., Recruitment, and all of the hiring process for different IT jobs in the USA.
Customer Service Rep
Dealing with enquiries and answering calls from new and existing customers., Giving customer information about the company services and products., General customer service., Assisting with some technical support.