Experienced bilingual customer service agent and event logistics assistant skilled in handling inquiries, managing transactions, and coordinating events. Adept at problem-solving, technical tools, and effective communication, with a history of supporting customer needs and event operations...
Provided bilingual customer support, resolving inquiries and managing account-related requests efficiently.
Addressed account disputes and managed complex customer requests with effective solutions.
Organized and coordinated event operations, managing entry, exit, and logistics for large-scale events.
Utilized Microsoft Excel and digital tools for data management, transaction review, and process support.
Atento Colombia S.A
Assisted customers with general inquiries., Updated personal information and managed password recovery., Guided users through processes on website and app., Managed payments and requests for cards and additional services.
Teleperformance Colombia
Reviewed accounts and VISA customer transactions., Handled disputes related to unauthorized transactions., Processed and resolved daily case volumes., Proficient in Excel and VISA programs.
Mundo Aventura
Performed as character in attraction shows., Supported event logistics and guest assistance.
Festival Estéreo Picnic
Organized event logistics and access control., Coordinated internal and external event operations., Managed entry and exit of staff and collaborators.
Veterinary Medicine
High School Diploma
Foreign Languages
Diploma in Clinical Psychology
English Dot Works
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Engaged effectively with customers, team members, and event personnel to ensure smooth operations.
