This is my profileContact via CazVid
Lebogang
Customer Service Associate with 2+ years in retail and hospitality
Video resume
Contact
Competencies
Communicated effectively with customers to resolve issues and manage expectations during service disruptions.
Addressed technical issues and customer complaints proactively to maintain customer relationships.
Explained technical problems clearly to customers and consulted supervisors for further assistance.
Collaborated with team members and supervisors to navigate difficult customer encounters.
Helped customers troubleshoot device issues, such as phone repairs, to improve their experience.
Summary
Detail-oriented customer service associate with experience managing technical disruptions, assisting customers with alternative solutions, and improving overall customer satisfaction in retail. Adept at teamwork and communication during challenging situations.
Key Achievements
- Handled a challenging network outage incident, successfully managing customer frustration and escalating to supervisor.
- Assisted customers with alternative payment methods during technical failures, maintaining service quality under pressure.
- Provided personalized assistance including helping customers with phone issues, enhancing overall customer satisfaction.