Leandro - IT Support Specialist with 3+ years of network management

Applied in diagnosing, configuring, and maintaining network systems and security.

Delivered technical support tailored to client needs in a high-demand environment.

Supervised a team of 6 employees, managing operational workflows and customer satisfaction.

Effectively communicated technical information and collaborated across teams.

Provided technical support to a diverse client base, resolving connectivity issues, network configuration, and access to online resources., Utilized network diagnostic tools to identify and resolve issues related to TCP/IP, DNS, DHCP, VLANs, and VPNs, ensuring optimal network performance., Collaborated with another teams to address complex issues and participated in network improvement projects, ensuring network efficiency and reliability., Managed and maintained network hardware, including routers, switches, and firewalls, performing configurations and updates as needed to ensure optimal performance., Implemented and maintained network security measures, adhering to best security practices and collaborating with the cybersecurity team to mitigate potential risks., Accurately documented troubleshooting procedures and maintained up-to-date records of network incidents and implemented solutions.

Supervised a team of 6 people, improving operational efficiency and ensuring customer satisfaction., Organization of waiters and staff., Organized the administrative area., I was in charge of 6 people, sometimes more. Cashier, waiters, bar staff., Organized purchases, carried out tasks of waiter, kitchen, cashier, bartender, etc., I organized a marketing campaign increasing the income by 30%.