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IT Support Specialist with 3+ years of network management
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Competencies
Applied in diagnosing, configuring, and maintaining network systems and security.
Delivered technical support tailored to client needs in a high-demand environment.
Supervised a team of 6 employees, managing operational workflows and customer satisfaction.
Effectively communicated technical information and collaborated across teams.
Organized administrative activities and coordinated purchasing and staff management.
Education
Summary
IT support professional with a strong background in network management, team supervision, and customer service. Skilled in diagnosing and resolving connectivity issues, managing network hardware, and leading operational improvements.
Key Achievements
- Resolved complex network issues utilizing diagnostic tools at NexusTech Care
- Managed and configured network hardware including routers, switches, and firewalls
- Led team supervision and increased operational efficiency, boosting income by 30%
Experience
Technical Support
Provided technical support to a diverse client base, resolving connectivity issues, network configuration, and access to online resources., Utilized network diagnostic tools to identify and resolve issues related to TCP/IP, DNS, DHCP, VLANs, and VPNs, ensuring optimal network performance., Collaborated with another teams to address complex issues and participated in network improvement projects, ensuring network efficiency and reliability., Managed and maintained network hardware, including routers, switches, and firewalls, performing configurations and updates as needed to ensure optimal performance., Implemented and maintained network security measures, adhering to best security practices and collaborating with the cybersecurity team to mitigate potential risks., Accurately documented troubleshooting procedures and maintained up-to-date records of network incidents and implemented solutions.
Supervisor
Supervised a team of 6 people, improving operational efficiency and ensuring customer satisfaction., Organization of waiters and staff., Organized the administrative area., I was in charge of 6 people, sometimes more. Cashier, waiters, bar staff., Organized purchases, carried out tasks of waiter, kitchen, cashier, bartender, etc., I organized a marketing campaign increasing the income by 30%.