Results-driven professional with extensive experience in customer service, sales supervision, and web engagement strategies. Adept at team leadership, process redesign, and leveraging technical tools to drive growth and improve customer experience.
Proven ability to convert service interactions into sales and improve customer satisfaction levels.
Experienced in supervising, training, and motivating teams to achieve business goals.
Skilled in designing and implementing strategies to increase online traffic and sales conversion.
Proficient in tools like MS Office, AutoCAD, Revit, Adobe Suite, and VM Ware for various professional tasks.
Parts Geek LLC
Directed web engagement strategy by redesigning a human-centered chat system, increasing client traffic by 40% in 48 hours and boosting daily sales from $17,000 to $30,000 USD., Supervised, trained, and coached a team of 20+ agents, implementing development programs that improved service-to-sale conversion rates by over 30%., Led the end-to-end feasibility analysis for new chat platforms, evaluating 3 competing tools and managing 2 pilot tests to select the optimal, most cost-efficient system., Designed the complete new hire onboarding and training curriculum, resulting in reduced agent ramp-up time., Managed all high-level customer escalations and created monthly performance/KPI reports for senior management.
Technologist
Studies
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