This is my profileContact via CazVidLawal
Customer Support Intern with 2 years in Service Industry
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Competencies
Able to adjust to new challenges and environments with ease.
Skilled in analyzing issues and implementing effective solutions.
Excellent verbal and written communication abilities to engage effectively.
Works well in team settings to achieve common goals and objectives.
Meticulous in ensuring accuracy and quality in all tasks.
Education
Summary
Lawal is a dedicated customer support professional and private tutor with a passion for enhancing customer experience and student learning.
Key Achievements
- Resolved customer complaints effectively, improving satisfaction rates at Maxi-Drive.
- Ensured customers received authentic products at Rukky Textiles, enhancing brand trust.
- Provided personalized tutoring that significantly boosted student academic performance.
- Facilitated engaging learning sessions, improving students' confidence in science subjects.
Experience
Customer Support
Managed and resolved customer complaints on a daily basis, escalating complex issues to appropriate departments in line with company procedures.. Accurately entered, updated, and maintained customer data within internal databases to ensure data integrity and accessibility.. Served as a Customer Service Representative as required, handling inquiries, providing product information, and supporting customer satisfaction initiatives.
Customer Support
Ensured customer expectations were met and having positive experience when they buy products.. Ensured customers receive authentic and safe products that exceed their expectations.. Responded to enquiries, resolved issues and provided information via phone, email and chat.. Monitored customer service team, set performance standards and ensured smooth operations.
Private Tutor
Provided personalized tutoring services in various subjects to students, helping them improve academic performance.. Helping students understand and master specific subjects, concept and skills.. Collaborating with students to set and achieve academic goals, such as improving grades and preparing for exams.. Encouraging and motivating students to develop confidence in their abilities and build self-esteem.. Assessing student’s strengths and weaknesses to develop targeted learning strategies.
Learning Instructor
Facilitated engaging learning sessions to help students grasp key concepts in science subjects.. Worked with students to improve their academic skills and increase their confidence in their ability to succeed.. Communicated effectively with parents to track progress and offer feedback.