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Customer Service Professional with diverse experience in hospitality and logistics
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Competencies
Provided frontline support in retail, hospitality, and logistics settings, handling inquiries and ensuring customer satisfaction.
Conducted real-time interpretation and communication in English and Spanish across various roles, facilitating seamless interactions.
Coordinated appointments and deliveries, managing multiple schedules in dynamic environments to ensure smooth operations.
Prepared and managed customer orders and packages, maintaining accuracy and timeliness in high-volume settings.
Handled transactions at cafes and salons, ensuring proper cash flow and customer check-out procedures.
Education
Languages
Summary
Diverse professional with extensive customer service experience in hospitality, retail, and logistics. Skilled in bilingual communication, schedule management, and order processing, committed to enhancing customer satisfaction and operational efficiency.
Key Achievements
- Managed multiple roles across customer service, hospitality, and logistics, demonstrating adaptability and skill diversity.
- Handled bilingual communication and interpretation, ensuring accurate and timely support in English and Spanish.
- Maintained operational efficiency in cafeterias, salons, and package delivery, emphasizing service quality and schedule adherence.
Experience
Customer service and barista
Customer service, order preparation and actives management, Cafeteria management
Package delivery
Customer service, package preparation and delivery within coto digital schedule.
Recepcionist
Customer service with counter management and multiple physical and online schedule.
Customer service representative
Fashion consultant: First line of contact with customers through web chat service., Provides real‑time language support and smooth communication between both languages.