Lautaro - Customer Support & Account Management with 5+ years in Tech & Digital Marketing

Posadas, Misiones, Argentinaen

Managed over 500 customer incidents monthly at StartApp, ensuring 100% protocol compliance and high client satisfaction.

Built strong client relationships at Velvet Agency, leading to increased satisfaction and repeat business.

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Resumen

Dedicated support specialist with over 5 years in technical troubleshooting, client account management, and digital marketing. Skilled in delivering efficient solutions, building client relationships, and managing high-volume workloads in fast-paced environments.

Logros Clave

Resolved over 1000 technical issues across roles, maintaining high-quality service under pressure.

Habilidades

Customer ServiceExpert

Handled customer inquiries and technical support, maintaining high satisfaction and efficient communication.

Account ManagementAdvanced

Managed client accounts in digital content sales, developing relationships and personalized solutions.

Technical TroubleshootingAdvanced

Provided technical support across multiple roles, resolving technical incidents efficiently.

Digital MarketingIntermediate

Collaborated with creative teams to generate ideas and improve campaign effectiveness.

Communication & PersuasionExpert

Acted as main client contact, ensuring clear, effective communication tailored to client needs.

Idiomas

English(Advanced)Spanish(Native)

Experiencia

Sales Manager

Velvet Agency

Nov 2023 - Aug 2025

Managed client accounts specializing in digital content sales and social media strategies., Acted as the main point of contact for clients, ensuring clear communication and personalized solutions to meet their needs., Developed strong relationships with clients, leading to increased satisfaction...

Customer Service – Technical Support

StartApp

Mar 2021 - Jul 2022

Accurately entered and updated customer incident data in the ticketing system, logging detailed troubleshooting steps, resolutions, and client information for over 500 monthly cases with 100% compliance to protocols., Maintained precise records of all interactions, reducing data errors and wait...

Technical Support

Datanet

Jan 2020 - Nov 2020

Delivered technical assistance and solutions, ensuring high-quality continuous service., Resolved over 500 monthly incidents via chat/phone, reducing wait times and boosting client satisfaction., Managed high-stress peak demands while maintaining professionalism and immediate solutions.