Laura - Customer Service & Quality Analyst with 3 years' experience in client relations and quality testing

Bogotol, Krasnoyarsk Krai, Russiaen

Performed laboratory tests and analyzed results for dairy products at Parmalat, ensuring quality standards.

Enhanced sales skills by focusing on credit card products at Hexagon BPO, contributing to client acquisition.

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Resumen

Experienced in client support, sales, and quality testing with bilingual proficiency in Spanish and English, dedicated to customer success.

Provided bilingual customer support for trading apps and household appliances at Teleperformance, fostering customer satisfaction.

Customer ServiceAdvanced

Delivered high-quality customer support in both Spanish and English, ensuring satisfaction and loyalty.

Quality AnalysisIntermediate

Conducted and evaluated laboratory tests on dairy products, supporting quality assurance processes.

Sales & NegotiationIntermediate

Focused on credit card sales, developing abilities in client engagement and product promotion.

Communication SkillsAdvanced

Utilized strong interpersonal and communication skills to build relationships and resolve issues effectively.

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