Laura - Customer Support Agent with Bilingual Skills in Digital Assistance

Bogotá, Bogota D.C., Colombiaen

Provided digital customer assistance and product guidance at Teleperformance

Utilized technical tools to support clients effectively during initial contact

Contact via CazVid

Published on CazVid

Summary

Bilingual customer support agent experienced in digital assistance, product guidance, and client follow-up.

Key Achievements

Ensured customer satisfaction through case follow-up and support

Skills

Customer ServiceIntermedio

Assisted clients via digital platforms, guiding and providing information about products.

Technical Support ToolsIntermedio

Used various tools to support and resolve client inquiries during first contact.

Microsoft Office SuiteIntermedio

Utilized PowerPoint and Excel for tasks related to client support and documentation.

Client Follow-upIntermedio

Tracked and managed client cases ensuring resolution and satisfaction.

Languages

Español(Nativo)Inglés(B2)

Experience

Agente Semi - Biligue

Teleperformance

2021 - 2022

Asistencia a clientes a través de los medios digitales de la compañía, Guía e información sobre productos ofrecidos por la compañía a clientes nuevos o antiguos, Uso de herramientas disponibles para brindar soporte a los clientes en el primer contacto, Seguimiento de clientes, haciendo todo lo...