Dedicated professional with over 10 years in customer service, legal documentation review, and data management. Skilled in bilingual communication, schedule coordination, and client retention across banking, streaming, and retail sectors.
Provided bilingual customer support via phone, chat, and email across banking, streaming, and retail sectors.
Collected, verified, and tracked data related to legal, financial, and customer service activities.
Reviewed legal documents and conducted financial audits related to vehicle loans and legal cases.
Managed schedules for team members and assisted in process coordination in different roles.
Delivered bilingual support across multiple channels, ensuring clarity and customer satisfaction.
SOLVO
Managing schedules, outbound calls and strategies, CM assistant, collecting data.
OUTPLEX
Live chat agent, data entry and retention
KM2 SOLUTIONS
Inbound and outbound collection agent
5CA
Customer service via email, case resolution and data tracking regarding video games and online purchases.
SUTHERLAND
Review of legal documents, outbound calls and data verification, Assistant manager, in charge of schedules, quality success, training, financial audit and data monitoring, Expert in vehicle loans, with experience in inbound calls for loan procedures.
24/7 INTOUCH
inbound customer service in online purchases and general information, stores, deliveries and tracking.
SCOTIABANK
inbound customer service on bank accounts and general information
CONVERGYS
inbound customer service on telephone lines, billing and general information about phone line services
RESTAURANTE-ASADERO POLLOS MUNDIAL
customer and table service, food handling and cash management
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