Experienced in technical support, customer service, and logistics coordination, adept at resolving issues, managing communication, and supporting operational workflows across multiple sectors.
Provided empathetic and effective customer support through live chat, resolving issues and ensuring a positive customer experience.
Assisted users with troubleshooting, app setup, and product information, improving user satisfaction and resolving technical issues.
Utilized platforms like Slack and live chat for clear, concise interaction, conveying complex information effectively.
Managed email communication, policy reviews, and address finding, supporting logistics and insurance processes.
Outplex
Technical support and billing assistant through Live Chat Support., Effective communication on troubleshooting processes., Conflict resolution-making., Empathetic billing assistance on monthly charges., Active listening to the different concerns and feedback from the customer., Writing skills., In...
Ubiquity
Travel assistant through Live Chat Support., Assistance setting up the product's app and website., Confirm customer reservations, and follow up on changes., Knowledge of miles and dollars for making reservations.
Ameriship
In charge of helping the drivers finding addresses for the southern area of US., Assistance to multiple pharmacies with their inquiries and keep them updated about drivers and patients requests., Helped patients to receive their medicine packages.
Lean Solutions
In charge of the emails from different insure agencies, broker, carriers about processes with their certificate of insurance., Conducted detailed reviews of carriers’ cargo policies, approving them for activation or escalating cases with missing or insufficient information.
High School Diploma
Web development course
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Handled customer complaints and inquiries, applying active listening and problem-solving skills to de-escalate issues.
