Dedicated customer service specialist skilled in high-volume call handling, complaint resolution, and team collaboration. Experienced in training new staff and contributing to process improvements to elevate service quality.
Provided comprehensive support via phone, email, and chat, resolving issues and maintaining high satisfaction scores.
Engaged empathetically with customers, clearly conveying solutions and feedback to foster loyalty and trust.
Worked closely with team members to meet targets, share best practices, and improve overall service quality.
Resolved customer complaints efficiently by providing timely solutions and alternatives within set time limits.
Sutherland S.A- Airbnb U.S
Handled high-volume inbound and outbound calls, prioritizing resolution and customer satisfaction., Expertly resolved customer issues and complaints, employing empathy and professionalism to maintain customer loyalty., Consistently met or exceeded customer service satisfaction score targets.
Concentrix S.A- Macy ́s U.S
Maintained up-to-date knowledge of product features, benefits, and pricing to provide accurate information., Processed customer transactions and updated account information accurately in the database., Collaborated with team members to achieve targets and improve customer service strategies.
Atento S.A
Managed high volume of customer inquiries via phone, email, and live chat support., Handled customer complaints, providing appropriate solutions and alternatives within time limits., Worked with customer service team to achieve targets and improve service levels.
Americas BPS
SECONDARY EDUCATION
SECONDARY EDUCATION
PRIMARY EDUCATION
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Kept current on product features, benefits, and pricing to deliver accurate information and support customer needs.
Assisted with training new customer service representatives on best practices., Provided feedback to management on potential improvements to customer service processes., Collaborated with team members to meet and exceed service goals and targets.
