Laura

Travel Associate

Assisted customers with information about flights, bookings, and last-minute changes., Managed tasks in booking systems and flight coordination.

Call Center Advisor

Provided customer service via chat and technical support through calls., Managed multiple inquiries simultaneously using technological tools.

Managed customer complaints in an empathetic and effective manner., Performed various operational tasks, including managing the cash register and taking orders., Provided customer service in person, over the phone, and via email.