Profesional con experiencia en atención al cliente, gestión administrativa, creación de contenidos y dirección de actividades recreativas, enfocada en brindar soluciones y mejorar experiencias.
Experiencia atendiendo diferentes perfiles y resolviendo inquietudes en entornos dinámicos.
Capacidad para gestionar agendas, mailings y plataformas de portafolio, mejorando procesos internos.
Habilidades para transmitir información claramente en inglés y español en contextos diversos.
Creación y publicación de contenido promocional en redes sociales para impulsar ventas.
Carnival Cruise Line
Worked with children aged 2 to 17 years, including those with special needs and children under 2., Followed policies and procedures in youth operations., Participated in assigned activities for adults and ensured children's safety., Demonstrating hospitality skills and be focus on guest services.
Holisticpiestore, Nutrition Vitanas Fit, Anla Sensory Time
Managed personal agenda and handled customer inquiries via WhatsApp and Instagram., Responsible for mail and delivery processing., Posted product offerings on social media and created content to drive sales., Maintained positive customer relationships by addressing concerns and feedback., Oversaw inventory management.
Gestion y Dinamica Seguros
Managed the CEO's personal agenda and handled mail and delivery processing., Conducted telephone calls and scheduled meetings., Issued policies, renewals, cancellations, and adjustments., Managed the company's portfolio management platform and resolved customer issues via email.
Norwegian Cruise Line
Human Talent Management
Early Childhood Development, Degree
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Liderazgo en actividades recreativas y cuidado de grupos de niños en ambientes educativos y recreativos.
Worked with young people aged 3-17 on various cruise ships, leading themed programmed activities., Addressed and resolved behavioral issues while ensuring safety compliance., Mentored young groups and facilitated new experiences, including sports activities in collaboration with Kings Active., Taught circus skills during workshops and hosted family events and activities.
