Laura - Customer Service and Bilingual Interpreter with 5+ years in Contact Centers

Provided technical support and troubleshooting in customer service roles.

Resolved complex customer issues involving multiple departments efficiently.

Utilized CRM systems to record and manage customer interactions.

Performed bilingual interpretation in healthcare communication scenarios.

Answered incoming calls and provided technical assistance to customers., Resolved problems and inquiries in an efficient and courteous manner., Utilize customer relationship management (CRM) software to record interactions., Maintain high standards of customer satisfaction and meeting service...

Listening to a message given by a person or persons in a language other than that known to most receivers, along with retention of information.

Manage a team distributed in different locations through weekly audits, consulting, submission of paperwork and resolution of concerns., Development and implementation of improvements in the pharmacy organization system., Delivery of financial and inventory reports, including short-, medium- and...