View Laura's professional profile on CazVid.
Demonstrated experience with Bilingual communication (English & Spanish).
Demonstrated experience with Email and chat support.
Demonstrated experience with Data entry and administrative support.
Demonstrated experience with Customer service excellence.
Demonstrated experience with Organization and time management.
IBEX Global
Managed high volumes of inbound customer interactions, providing support with accounts, billing, and service inquiries., Delivered clear and professional communication to resolve issues efficiently., Documented customer interactions accurately while multitasking across multiple systems., Developed strong time management and organizational skills in a fast-paced environment.
Foundever
Provided customer support via chat and phone for a U.S.-based retail brand., Assisted with orders, product inquiries, and issue resolution., Managed multiple conversations simultaneously while maintaining accuracy and attention to detail., Strengthened written communication skills through daily chat and email interactions.
B.S. in Accounting and Finance
English Studies
High School Diploma
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