This is my profileContact via CazVidLaura
Customer Service Specialist with 5+ years in healthcare, logistics, and education
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Competencies
Handled customer inquiries and problem resolution across healthcare, logistics, and hospitality sectors.
Effectively conveyed information in calls, emails, chats, and face-to-face interactions, tailored to audience needs.
Managed load coordination and client communication in logistical operations for staffing services.
Designed and delivered English lessons to diverse age groups, improving language proficiency.
Education
Languages
Summary
Committed to delivering excellent customer support across healthcare, logistics, and education sectors. Skilled in communication, problem-solving, and team collaboration, adaptable to dynamic environments.
Key Achievements
- Provided customer service for United Healthcare, answering calls and resolving issues at OPTUM GLOBAL SOLUTIONS.
- Coordinated logistics operations and customer management as Logistic Coordinator at LEAN STAFFING COLOMBIA.
- Taught English to children and adults, enhancing communication skills and cultural understanding.
Experience
Customer Service Representative
Customer service
Steward and customer service
Customer services, Waitress for a cruise ship
Training customer service Technical support
Senior Customer Service Rep.
Customer service for United healthcare, Answering calls, Solving problems, Explanation of the assurance plan
Logistic Coordinator
Coordinate with the companies loads, Customer service managing, Answering calls, chats and emails
English Teacher (Temporary)
Teach English for kids and adults