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Lanée
Office Manager
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Competencies
Demonstrated experience with Administration and Reporting.
Demonstrated experience with Hiring and Interview.
Demonstrated experience with Training and Development.
Demonstrated experience with Goal Setting.
Demonstrated experience with HIPAA Compliance.
Education
Summary
Professional profile
Experience
Office Manager
Manage daily office operations, ensuring efficiency and adherence to company policies.. Implement and maintain the electronic medical record (EMR), enhancing communication and teamwork among healthcare providers and administrative staff.. Recruit, train, and evaluate staff, promoting a positive and inclusive work environment for employee growth and development.. Handle patient concerns and complaints, resolving conflicts effectively, while implementing quality improvement initiatives to boost patient satisfaction and outcomes.
Executive Assistant / Office Manager
Streamlined office operations, enhancing efficiency by responding to high-priority issues, managing daily tasks, and coordinating with vendors for office maintenance and supplies.. Facilitated executive scheduling, including managing a master calendar for meetings across various time zones, planning travel arrangements, and coordinating logistics for meetings and events.. Improved communication and reporting by acting as a liaison between key stakeholders, generating concise reports based on collected data, and maintaining an organized filing system for easy access to records and documents.
League Registrar and Administrator
Maintained the Customer Management System, tracked attendance for over 400 athletes, and updated rosters with pertinent player information.. Generated invoices, tracked payments, and coordinated with bookkeeping services.. Monitored injury reports in compliance with the organization's Health and Safety procedures.
Medical Assistant
Communicated patient updates, concerns, and pharmaceutical needs to physicians, ensuring timely and appropriate treatment responses.. Conducted patient interviews to gather medical history and vital signs, provided education on medications, procedures, and physicians' instructions, and prepped patients for examinations by clarifying procedures.
Patient Service Coordinator
Managed patient registration, including data collection, benefits verification, and paperwork submission; scheduled appointments and procedures.. Maintained compliance with HIPAA regulations by securely handling sensitive patient data in electronic medical records, utilizing various software applications, and implementing classification and filing systems.. Addressed patient inquiries and complaints, ensuring high standards of patient satisfaction and care.