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Customer Service Specialist with 3+ years in retail and e-commerce
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Competencies
Provided comprehensive assistance to customers and shoppers through voice and chat channels, resolving inquiries and issues efficiently.
Effectively communicated with customers, shoppers, and team members to ensure clarity and professionalism.
Collaborated with team members to address customer needs and resolve support cases promptly.
Handled inquiries and urgent issues involving orders and account management to achieve quick resolution.
Managed multiple customer interactions efficiently within deadlines while maintaining quality service.
Education
Languages
Summary
Dedicated customer service specialist with over 3 years of experience assisting clients in retail and e-commerce sectors, skilled in voice and chat support, communication, and problem resolution.
Key Achievements
- Assisted shoppers with account inquiries, cancellations, and rescheduling via Instacart system.
- Handled inbound calls and chats for order assistance at The Home Depot.
- Provided emergency and urgent support, maintaining professionalism and empathy in all interactions.
Experience
T2 Specialist
Specialized mainly on assisting shoppers canceling and rescheduling through the Instacart system., Handled inquiries regarding shoppers’ accounts, including canceling and rescheduling orders, as well as providing account information., Addressed cancellation rates, metrics, and adding items on the...
Customer Care Agent
Answer inbound calls to assist customers with their orders, including placing, tracking, and modifying purchases., Provide decision-making support for order-related issues to ensure smooth resolution., Assist customers during urgent or emergency situations, ensuring quick and effective solutions.,...