Dedicated data analyst with a strong background in marketing analytics and a proven ability to translate data into actionable insights.
Performed complex data analysis using various tools to support decision-making.
Written queries to extract and manipulate data from relational databases.
Created detailed reports, dashboards, and models in Excel.
Presented insights and findings to stakeholders across departments.
Webhelp- Nespresso
Trained 30+ people, Responsible for re-writing trainings to be effective and expected to improvise incase of difficulties and to manage time efficiently., Responsible for identifying individual learning styles and applying a method that keeps the entire group engaged and enhances the learning curve.
Concentrix- Nespresso
Responsible for evaluating agent interactions, including calls, chats, WhatsApp, and email conversations, requiring a keen eye for detail.
Webhelp/ Concentrix
Effectively able to multitask, as I have been expected to be on standby for call, while chatting through livechat, WhatsApp and mailing. Able to handle all contacts according to company standards.
Vistaprint & My Jewellery
Mostly B2B assistance for maximum optimization of branding and marketing tools.
Associates Degree
High School Diploma
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