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Client Representative II – Payroll & HR Specialist
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Competencies
Applied statistical methods and tools to interpret large datasets for actionable insights.
Created dashboards and visual reports to communicate findings to stakeholders.
Utilized SQL for extracting and manipulating data from relational databases.
Built complex spreadsheets and automation to streamline data analysis tasks.
Worked with different departments to define data requirements and improve data quality.
Education
Summary
Dedicated Data Analyst with 5 years of experience in data management, visualization, and reporting.
Key Achievements
- Led data collection and analysis processes to support business decision-making.
- Developed dashboards and reports to visualize complex datasets.
- Participated in cross-functional projects to improve data accuracy and reporting efficiency.
Experience
Digital Marketing Strategist & AI & Media Buying Specialist
Designed and executed digital marketing campaigns that increased engagement and lead generation across multiple platforms (Facebook, Instagram, TikTok, LinkedIn)., Leveraged AI tools (ChatGPT, HeyGen, ElevenLabs) to automate workflows and accelerate content production while maintaining brand consistency., Managed CRM systems such as Pancake, HubSpot, and Odoo to streamline client pipelines and improve conversion rates., Produced ad creatives, graphics, and video content tailored for UGC campaigns, resulting in measurable brand growth and sales., Handled Meta Ads media buying, optimizing campaigns for ROI and cost efficiency., Supported e-commerce clients with Shopify setup, marketing funnels, and automation strategies.
Team Leader / Subject Matter Expert (SME) / Advisor II, Customer Service
Delivered exceptional customer service for a Telco account, managing billing and technical issues., Recognized as Top Performer of the Month (July 2021) for outstanding customer service., Promoted to Subject Matter Expert (SME), providing expertise on complex customer issues., Managed escalated cases, including manager calls, social media threats, and complaints from executive offices., Promoted to Team Leader, leading and mentoring a team, and assisting in quality assurance and training.
Client Representative II – Payroll & HR Specialist
Handle Payroll and Human Resource-related concerns for clients in the US and Canada markets., Recognized as Best in Class during ADP Workforce Now (WFN) training for the US business unit., Achieved Top Performer of 2023 in the Canada WFN Business Unit, consistently exceeding performance metrics., Promoted to Client Representative II after one year, following exceptional performance as a frontliner., Upskilled UM Representative (Dedicated Expert) of 50-100 clients under UpMarket team.
Instructor of Extracurricular Activities
Served as an officer for both Math Club and the School Dance Troupe., Successfully completed Junior & Senior High Leadership Training, gaining valuable leadership skills., Led and mentored students in Jingle Contest, Sabayang Pagbigkas, and Cantata competitions., School Representative in Poster-Slogan Making Contest District Level and ranked 6th out of 31 schools.
Youth Leader / Sunday School Teacher
Lead Bible studies for high school and college students, fostering spiritual growth and community engagement., Serve as Point of Contact (POC) for the Sunday School Ministry, coordinating activities and support., Acted as Emcee for Youth Night Events and delivered sermons during Prayer Meetings., Contributed to the Dance Ministry and Role-Playing activities, engaging the congregation in creative worship.