Kseniia - Logistics and Customer Support Specialist with 7+ years of experience

Experienced in managing transportation, warehouse, and moving logistics across multiple projects.

Provided client assistance via phone, chat, and email in hospitality, medical, and technical contexts.

Handled CRM systems for data archiving, follow-ups, and report creation across roles.

Fluent in Russian, English, and Spanish, supporting multilingual communication.

Prepared reports, managed documentation, and performed invoicing and follow-up activities.

reservation control, scheduling, processing the moving jobs, pick up/delivery, invoicing the customers, storage coordination, full driver assistance, moving logistics, phone, chat and email support, work with brokers, administrative functions as reports making, data archiving, follow ups, payment...

inbound/outbound calls, booking and scheduling services, logistics planning and control, chat and email support, work with claimers, work with technicians on duty, administrative functions as reports making, data archiving, follow ups, payment control, Contract/BOL checking/filing, CRM data, COI

providing special support and service for Members, customers' requests processing, booking assistance, membership support

booking and operation of various excursions, Hot Line calls, VIP reservations, transport logistics, dispatching, private transfers and round trip operation

client service, medical insurance cooperation and assistance, interpretation, document control, invoice payment, guest and patience service

client service, room service control, interpretation, check in-check out VIP assistance, booking services