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Competencies
Demonstrated experience with Customer Experience.
Demonstrated experience with Toy & Children’s Retail.
Demonstrated experience with Retail Operations.
Demonstrated experience with Merchandising.
Demonstrated experience with Product Placement.
Education
Summary
Professional profile
Experience
Manager
Manage daily operations of an established independent toy store, helping ensure the business runs smoothly.. Provide hands-on customer service, answer product and store questions, and resolve customer concerns.. Hire, manage, and train employees while supporting a positive customer-focused team environment.. Receive merchandise and enter new products into the store system.. Manage inventory, back-stock, restocking, pricing, register operations, and money handling.. Maintain organized, appealing merchandise presentation with strong attention to product placement.. Use SQUARE and adapt readily to changes in technology and store systems.
Territory Supervisor
Supervised Retail Merchandisers and supported high-volume retail accounts across a large regional territory.. Worked directly with store management to resolve issues and support successful retail execution.. Trained and oversaw merchandisers, including installations, audits, and floor-plan assessments.. Communicated daily by phone, email, and conference calls with managers, merchandisers, supervisors, and business contacts.. Used Microsoft Office, company applications, and handheld devices to complete administrative and field responsibilities.
Business Owner
Independently operated a service business serving summer rentals, offices, and year-round homes.. Managed scheduling, customer expectations, and day-to-day responsibilities independently.
Real Estate Agent
Obtained Massachusetts real estate license and worked in a real estate office.. License currently inactive; willing to reactivate.