Kings - Call Centre Agent

Demonstrated experience with Call handling.

Demonstrated experience with Customer Support and issue Resolution.

Demonstrated experience with Microsoft Office (Word, Excel, Outlook).

Demonstrated experience with Ticket logging & case tracking.

Demonstrated experience with Confidentiality & Data Accuracy.

Handled inbound and outbound customer calls professionally. Resolved customer inquiries and escalated complex issues. Captured and updated client data accurately in internal systems. Maintained high call quality standards and performance targets. Ensured accurate documentation of all customer interactions

Promoted life insurance policies to individuals and corporate clients. Generated leads and conducted follow-ups to convert prospects. Assisted clients with policy explanations, renewals, and documentation. Maintained accurate client records and updated policy information. Worked towards achieving monthly sales targets

Served customers efficiently at point of sale. Handled cash and electronic transactions accurately. Assisted with shelf restocking and product arrangement. Maintained cleanliness of the work area