Kimberly - Freelance Customer Service Representative

Demonstrated experience with Escalation handling.

Demonstrated experience with CRM systems.

Demonstrated experience with ticketing tools.

Demonstrated experience with Email support.

Demonstrated experience with documentation.

Answer product and service inquiries and provide accurate information through email support.. Effectively and efficiently resolve customer complaints to ensure satisfaction and loyalty.. Document customer interactions and resolutions using Customer Relationship Management (CRM) tools.. Identify and troubleshoot product or service issues by providing timely and effective solutions.. Support new and current employees by sharing process knowledge and best practices.. Served as part of the escalation team and independently managed critical queues required by the client.

Created marketing and congratulatory posters for client promotions and campaigns.. Conducted daily postings and managed marketing materials across online marketplaces and social media platforms.. Answered client inquiries and gathered key contact information to assist the sales team in follow-ups.. Utilized online platforms and digital tools to manage listings and customer inquiries efficiently.