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Kian
FRONT OFFICE CONCIERGE Male
Contact
Competencies
Demonstrated experience with Oracle OPERA PMS.
Demonstrated experience with Microsoft Office Suite.
Demonstrated experience with Hotel Reservation Systems.
Demonstrated experience with Amadeus HotSOS.
Demonstrated experience with Quore.
Education
Summary
FRONT OFFICE CONCIERGE Male open to new opportunities
Experience
Guest Services Attendant, Instant Service Center
Serve as primary contact for guest requests, coordinating with Front Office, Housekeeping, Engineering, Security, and F&B.. Support 12 InterContinental Hotels across the U.S. remotely while maintaining IHG service standards.. Provide accurate information on hotel services, facilities, emergencies, and local recommendations.. Utilize Oracle OPERA PMS to manage guest information and service requests.. Prepare daily operational forecasting data to support occupancy planning.. Handle guest concerns and service recovery to enhance satisfaction.. Serve as point of contact during Team Leader and Operations Manager absences.. Conduct VIP recognition calls for Hotel Indigo Los Angeles, building rapport and anticipating guest needs.
On Call Bellman
Delivered exceptional arrival and departure experiences through efficient luggage handling and personalized guest assistance.. Coordinated transportation arrangements and package handling while maintaining operational accuracy.. Updated guest records and operational information using Oracle Opera PMS.
Front Office Intern
Assisted Front Desk operations including guest arrivals, departures, lobby assistance, and Marriott Bonvoy member recognition.. Supported Concierge services through coordination, luggage assistance, and personalized guest recommendations.. Delivered attentive VIP guest service within the Executive Lounge while maintaining wonderful hospitality.. Demonstrated adaptability by successfully rotating across multiple Front Office departments in a luxury hotel environment.