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Sales & CRM Specialist
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Competencies
Demonstrated experience with Windows (98 / 2000 / XP).
Demonstrated experience with MS Word.
Demonstrated experience with Excel.
Demonstrated experience with PowerPoint.
Demonstrated experience with Internet usage.
Education
Languages
Summary
Professional profile
Experience
Sales & CRM Specialist
Conduct product demonstrations and client presentations.. Explain CRM concepts, benefits, and implementation to prospective clients.. Execute WhatsApp marketing campaigns and manage bulk mail merges for client communication.. Support client on boarding and post-sales CRM assistance.. Hands-on experience with business applications such as Calibration Management System and Production Management System.
Associate (Inbound Customer Support)
Managed inbound customer queries and provided broadband-related support.. Worked in the retention team, handling outbound customer engagement for renewals.. Resolved escalations and ensured high customer satisfaction levels.
Associate (Inbound Sales)
Managed inbound sales calls and effectively converted leads into sales.. Explained product features and ensured clear communication of benefits.. Consistently achieved and exceeded monthly sales targets.