This is my profileContact via CazVidKeysha
Customer Service Professional with 7+ years in Hospitality and Client Support
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Competencies
Experienced in delivering outstanding service, ensuring customer satisfaction and loyalty across hospitality sectors.
Skilled in engaging with diverse customers, providing clear information, and building rapport.
Proven ability to collaborate effectively with colleagues to achieve service excellence.
Capable of addressing guest concerns promptly to ensure a positive experience.
Education
Languages
Summary
Keysha offers over 7 years of experience in customer-facing roles within hospitality and support sectors. Skilled in delivering exceptional service, managing guest needs, and fostering positive experiences to promote customer loyalty and satisfaction.
Key Achievements
- Consistently provided exceptional customer service, leading to high customer satisfaction and repeat business.
- Successfully managed guest interactions, increasing positive feedback and loyalty at Hotel Casa Royal.
- Ensured cleanliness and guest comfort as Housekeeping staff on Princess Cruises, maintaining high standards.
- Upsold food and beverage items through menu knowledge, boosting sales at Bar & Restaurant Marbella.
Experience
Customer service representative
Welcoming customer., Providing great customer service., Make customer feel satisfied with the service.
Guess service
Welcoming custumers., Offer to guess package that is available in the hotel., Give customer great service so they can come again and again.
Housekeeping
Welcome Guess, Keep the area clean and bathroom clean., Make sure guess feel satisfied with the service we provide., Team work.
Bar server/ Waiter
Welcoming Guess and seating guess., Taking guess order., Memorize the menu and offer recommendation to up sell appetizer , dessert and drinks., Maintain all tables clean and orderly.