Kevin

Data verification agent

Reviewed and processed logistics-related driver and company documentation, including employment applications, motor vehicle records (MVRs), background checks, inspections, registrations, maintenance receipts, and other compliance records.. Organized, double-checked, and maintained documents in the appropriate folders and databases to ensure accuracy, efficiency, and compliance with company procedures.. Verify documentation from insurance carriers for accuracy and compliance with requirements.. Follow up with adjusters to ensure the prompt delivery of necessary information for coverage determination, facilitating timely claim resolutions.. Contact with the insurance providers to initiate new claims for policyholders.

Chat & email representative

Provided comprehensive customer support for wellness and recovery products, addressing inquiries, troubleshooting issues, and guiding customers on product usage.. Managed customer inquiries on product warranties and service eligibility, communicating coverage and available support.. Informed customers about product availability in stores and warehouse to facilitate purchasing decisions.

Customer service representative